WhatsApp has played an important role as a communication tool in the expansion of overseas business. While traditional 1v1 communication can establish a good customer connection, if companies want to have higher communication efficiency and lower labor costs, they need to use automated marketing tools to improve their overall customer communication and technical service capabilities. Research shows that more than 75% companies have improved ROI within a year of deploying a marketing automation platform. yCloud provides a wide...

Imagine if you, as a customer, always encountered these questions when asking product questions online? Long wait for customer service response; Need to repeat their questions many times in the flow of different customer service sits; Autoresponder robots can't replace manual labor to solve the real problem. Good customer service is a key influencer in achieving business conversion. Survey results show that 86% of people believe that good customer service converts one-time customers...

Why do e-commerce companies need WhatsApp? To make a long story short (TLDR), the WhatsApp API fulfills all the functionality requirements needed by e-commerce platforms. What's better? WhatsApp has the largest pool of users in the world, so people can easily shop without having to cross multiple platforms. This is a huge opportunity for a wide range of e-commerce brands. Interested? The next article will detail why...

Many domestic and foreign enterprises in contact with the WhatsApp API, often found that their account is obviously just registered also did not send any message, the account was suddenly blocked.YCloud as the official WhatsApp BSP, in the docking of many enterprise customers, but also often found that just registered for no apparent reason to be blocked is one of the pain points faced by many enterprises. Enterprises are often unable to find countermeasures when they are blocked, and the blocking will greatly affect the enterprises to utilize WhatsAp...