The Ultimate Guide to the 25 Best WhatsApp API Providers in Latin America (LATAM): Pros, Cons & Pricing Compared

Let’s be real...!

Choosing the right WhatsApp API provider in LATAM isn’t a walk in the park. You’re not just picking a regular tool, you're picking an exclusive business communication solution that'd drive your customer communication, marketing, and support, all at once.

And in a region where WhatsApp dominates daily life and business alike, making the wrong choice can cost more than just a few missed messages.

That’s why we’re cutting through the clutter!

This guide isn’t just another copy-paste list of vendors!

We’ve done the heavy lifting, evaluating solutions based on real features, pros and cons, prices, free trial availability, and G2 ratings.

Whether you're a growing SMB brand or a large enterprise, this article is designed to help you find the right-fit WhatsApp API solution provider in Latin America (LATAM).

We’ll also walk you through:

✅ What exactly is WhatsApp API

✅ The top 10 things to keep in mind when choosing a WhatsApp API provider

✅ How to evaluate a vendor (without getting overwhelmed)

✅ And YES! How to get started with YCloud, if you're looking for an all-in-one powerhouse

So, if you're ready to make a smarter choice without spending weeks comparing multiple articles, you’re in the right place.

Let’s get into it.

What is WhatsApp API?

If you’re here, chances are you already have an idea of what WhatsApp Business API is. But let’s still break it down, because not everyone knows the full picture, and we don’t want you missing out on crucial details.

Unlike the WhatsApp Business App, which is limited to small businesses, WhatsApp API is designed for scalability and automation. It enables businesses to:

• Send & receive bulk messages in real-time.
• Automate responses with WhatsApp chatbots and interactive messaging.
• Manage chats across multiple agents with a shared team inbox.
• Track campaign and agent performance with real-time analytics.
• Integrate with CRM & third-party tools for a seamless workflow.

In short, WhatsApp API is built for businesses that need efficiency, automation, and scale. Whether you're a startup or an enterprise, the WhatsApp API can be customised to fit your needs.

Let's, now dive into the top 25 WhatsApp Business API solution providers in Latin America (LATAM) and find the right fit for you!

Top 25 WhatsApp API Providers in Latin America (LATAM)

1. YCloud

YCloud is an official WhatsApp Business Solution Provider (BSP) and one of the top WhatsApp API providers in Latin America (LATAM). With YCloud's WhatsApp CRM, you can market, sell, support, and scale your business by 10X, all on WhatsApp!

The platform is packed with premium WhatsApp API features such as shared team inbox, bulk broadcast, AI-powered no-code WhatsApp chatbot and template generator, unlimited contacts storage, growth tools, and much more.

An AI-focused WhatsApp API platform, YCloud has everything that you've been looking for in a WhatsApp marketing and automation tool.

Trusted by 200,000+ leading brands like MINISO, Tuya, Urbanic, HAGO, and more, YCloud is redefining WhatsApp-driven business growth.

Features

• The foremost thing is it's super duper intuitive and easy to use.
• Official Meta BSP with enterprise-grade WhatsApp API access.
• Seamlessly manage and view multiple Facebook Business Manager (FBM) and Multiple WhatsApp API under one account.
• Cloud-based shared team inbox with role-based access.
• Built-in language translation in the chat inbox allows agents to communicate seamlessly with customers in different languages across geographies.
• Send broadcast messages to unlimited saved and unsaved contacts.
• Leverage the AI template generator to automatically create marketing content templates in any language.
• Template performance reports to fine-tune and optimise your message templates.
• Automate your WhatsApp marketing by scheduling broadcast messages for maximum engagement at the perfect time.
• Advanced audience segmentation to personalize WhatsApp campaigns.
• Measure your WhatsApp marketing campaign success and optimize performance with real-time campaign analytics and reporting.
• WhatsApp message distribution report that provides clear insights into message performance, including the number of messages sent, received, delivered, and bounced. It also tracks which messages were sent to whom and identifies failures with detailed error reasons.
• Automate agent workflows by intelligently assigning chats based on availability.
• Smart collision detection feature that prevents duplicate responses and enhances team coordination by indicating when a chat is already being handled by a teammate.
• Monitor team chat performance through a comprehensive analytics dashboard.
• Set up WhatsApp automation with GenAI-powered chatbots to handle FAQs, qualify leads, send reminders, alerts, and more.
• Build seamless WhatsApp customer journeys with the Journey Builder.
• Directly integrate with Shopify and Zapier in just a few clicks.
• Easily embed YCloud's chat widget on your website with just a few clicks.
• API access for seamless integration with existing CRMs and eCommerce platforms.
• Export WhatsApp-engaged contacts to create Custom Audiences in Meta Ads Manager.
• Utilize first-party data to enhance Meta Ad performance and retargeting efforts.
• Number masking to safeguard customer data and prevent unauthorized access.
• Omnichannel marketing automation, including SMS and email campaigns.
• Fully compliant with Meta’s policies, featuring end-to-end encryption, ISO certification, and GDPR compliance.
• Dedicated customer support via WhatsApp, email, and phone, backed by 99.9% uptime with enterprise-grade infrastructure.
• Localized support for businesses operating across multiple regions.

Pros

• YCloud's basic plan is free forever.
• Zero Mark-up Charges on WhatsApp Conversations.
• Effortlessly manage multiple FBMs and WABAs under one account login.
• Granular access control to assign grassroots-level permissions to each account.
• Upload and store unlimited contacts, even in the Free plan.
• Enjoy a free lifetime experience of YCloud, including unlimited messaging API access, even in the Free plan.
• Self-serve NLP bot builder for effortless chatbot automation.
• Even in the free plan, you can build unlimited chatbot flows.
• Built-in language translation in the shared inbox, enabling agents to chat with customers in any language.
• Agent-wise performance insights with CSAT ratings for improved customer support.
• Advanced analytics for Click-to-WhatsApp (CTWA) Ads via a dedicated analytics dashboard.
• CTWA Ads integrated with Conversions API for precise tracking and optimization.
• Growth tools to easily create coupons, QR codes, and website chat widgets.
• Seamless Shopify integration with pre-built use cases, including new customer interactions, order updates, and abandoned cart recovery.
• Orders tab to manage and track all Shopify orders placed via WhatsApp, including revenue tracking.
• WhatsApp Pay integration for Indian customers, enabling smooth transactions.

Cons

No WhatsApp catalog support, because our focus is on developing an in-app WhatsApp browser to deliver a seamless and robust shopping experience within the app itself.

Currently, in development, we aim to be among the first to offer this innovative feature to our users.

Free Trial Option

Yes, a free trial is available.

Free lifetime experience of YCloud with unlimited messaging API.

Pricing

*Zero Mark-up Charges on WhatsApp Conversations

​

G2 Rating

• 4.9 Out of 5

2. Wati

Wati makes it ridiculously easy for businesses to tap into the power of WhatsApp, no coding or tech headaches involved. Designed with simplicity in mind, it’s perfect for teams who want to run marketing campaigns, handle customer support, automate chats, or manage sales conversations, all from one clean, intuitive platform. Want to send bulk messages, setup chatbots, or track how your campaigns are doing? Wati handles it all without breaking a sweat.

​Features

• Send promotional and transactional messages on WhatsApp at scale.
• Build and deploy chatbots in minutes, without writing code.
• Manage multiple agents with a shared team inbox.
• Integrate easily with Shopify, HubSpot, and Zapier.
• Monitor campaigns with real-time analytics and delivery reports.

Pros

• Super simple setup and a user-friendly interface.
• Helps teams collaborate efficiently with role-based access.
• Solid onboarding support to get started smoothly.

Cons

• Limited to WhatsApp, no multichannel capabilities.
• Advanced features like flow builders come at a higher cost.
• Can get expensive as your messaging volume grows.
• Some users mention occasional lags in support response times.

Free Trial Option

Yes, Wati offers a free trial to test things out.

Pricing

*Additional charges apply based on message volumes and number of users.

G2 Rating

4.6 out of 5

3. AiSensy

If you're looking to supercharge your WhatsApp game without touching a single line of code, AiSensy has your back. Built for busy teams that want to automate, connect, and engage fast then this all-in-one platform lets you send bulk broadcasts, set up chatbots, integrate with CRMs, and monitor campaign performance with ease. It's laser-focused on WhatsApp automation, making it a go-to for businesses that want to streamline customer conversations without getting tangled in tech.

Features

• Run WhatsApp broadcasts to lakhs of contacts in a go.
• Launch custom chatbots without needing a developer.
• Central team inbox to manage all conversations from one WhatsApp number.
• Smooth integration with Google Sheets and CRMs like HubSpot or Salesforce.
• Monitor campaign and team performance with live analytics.

Pros

• Super simple to get started, even for non-tech teams.
• Affordable pricing makes it great for startups and small businesses.

Cons

• Chatbot builder is basic compared to more advanced tools.
• Missing deeper eCommerce integrations (like Shopify).
• Some users flagged unclear pricing or unexpected fees post-signup.
• Not a go-to solution for D2C-specific workflows.

Free Trial Option

Yes, AiSensy offers a free trial so you can test the waters.

Pricing

G2 Rating

4.4 out of 5

4. Gupshup

Gupshup is one of the top WhatsApp Business API providers in Latin America (LATAM). It’s built to handle large-scale messaging, automate responses via chatbots, and keep things compliant with WhatsApp’s rules.

Need to send bulk messages, set up smart automation, connect with your CRM, or send rich media like videos and images? Gupshup does it all...! Plus it lets you level up customer engagement with AI-powered chatbots that actually feel human.

Features

• Build AI chatbots that can handle up to 80% of customer queries on their own.
• Send bulk WhatsApp broadcasts and track every metric with detailed analytics.
• Support rich media messages such as images, videos, documents, and catalogues.
• Connect easily with CRMs and other business tools.
• Tap into a multilingual messaging system to reach global audiences.
• Manage conversations across WhatsApp, SMS, RCS, and voice, all from one platform.

Pros

• Supports deep CRM integrations for a seamless workflow.
• Interactive content support makes conversations more dynamic.
• Powerful automation to reduce manual customer handling.
• Campaigns are highly customizable to match business goals.
• Dedicated account managers for high-touch support.

Cons

• Not the cheapest option out there, especially for smaller teams.
• Setup can feel complex and may need technical help.
• Advanced analytics for customer tracking are somewhat limited.
• Some users reported slower response times from support.

Free Trial Option

No public details about a free trial, contact the team to confirm.

Pricing

Pricing is custom and not published. You’ll need to request a quote based on your use case.

G2 Rating

4.4 out of 5

5. 360 Dialog

360dialog is all about making WhatsApp work smarter for your business. Whether you're running a lean startup or managing a growing team, this platform helps you scale conversations without the chaos. From automating replies and managing team inboxes to launching hyper-targeted campaigns, 360dialog takes the heavy lifting out of customer communication, so you can focus on what really matters: building better relationships.

Features

• Send bulk WhatsApp messages to both saved and unsaved contacts in just a few clicks.
• Get real-time analytics of your campaign performance.
• Manage customer conversations with a shared team inbox.
• Connect your CRM, help desk, or chatbot with its open and flexible API.
• Automate replies and workflows using no-code chatbot integrations.

Pros

• Fastest onboarding experience for WhatsApp Business API.
• Supports full-funnel tracking and retargeting on WhatsApp.
• Open API makes integrations with CRMs and other tools a breeze.
• Simple UI and easy setup, great for growing teams.
• Reliable delivery performance and stable infrastructure.
• Scalable pricing that adjusts with your usage.

Cons

• Pricing is slightly on the higher side for smaller teams.
• Advanced analytics could be more detailed.
• Customer support response times may lag during peak hours.

Free Trial Option

Yes, 360dialog offers a free trial so you can explore the platform.

Pricing

Pricing is custom and based on your specific needs. You’ll need to contact their team for a quote.

G2 Rating

3.8 out of 5

6. Gallabox

One of the best WhatsApp API solution providers in Latin America, Gallabox is a fan-favorite for teams that want powerful WhatsApp automation, without the tech headaches. Designed for ease and efficiency, it’s perfect for businesses that need to send personalized broadcasts, roll out smart chatbots, or keep their customer conversations organized across teams. No coding, no confusion, just smooth, simplified communication that helps you stay connected and in control.

Features

• Run targeted WhatsApp broadcast campaigns to saved and unsaved contacts.
• Use real-time analytics and agent productivity reports to track results.
• Build automated chatbots easily, no coding required.
• Collaborate better with a shared team inbox to manage all chats in one place.
• Integrate seamlessly with Shopify, HubSpot, Google Sheets, and Razorpay.

Pros

• Great for small and mid-sized businesses looking to get started quickly.
• Clean, intuitive interface that makes onboarding smooth.
• Responsive customer support, especially helpful during setup.
• Supports multimedia messages for richer customer communication.

Cons

• Takes a little time to get comfortable with advanced customizations.
• Could use deeper insights and analytics for power users.

Free Trial Option

Yes, Gallabox offers a free trial to test the waters.

Pricing

​*Additional WhatsApp conversation charges apply.

G2 Rating

4.6 out of 5

7. Twilio

One of the top WhatsApp API providers in LATAM, Twilio is the go-to choice for developers who want full control over their WhatsApp messaging experience. Built with flexibility in mind, this powerful API platform lets tech-savvy teams craft custom workflows, automate conversations, and scale messaging like a pro. If you're looking to build tailored WhatsApp solutions from the ground up, Twilio gives you the tools, and the freedom, to make it happen your way.

Features

• Send and receive WhatsApp messages programmatically with powerful APIs.
• Build advanced chatbots and custom conversational flows using flexible API endpoints.
• Support rich media formats like images, videos, audio, and files.
• Tap into an omnichannel platform covering SMS, voice, email, and WhatsApp.
• Access detailed analytics and reporting to measure delivery and engagement.
• Integrate easily with CRMs like Salesforce, HubSpot, and Zendesk.

Pros

• Built for developers who want deep customization and control.
• Highly scalable, great for high-volume enterprise use cases.
• Reliable infrastructure with excellent global reach and uptime.
• Strong API documentation and community support.

Cons

• Not beginner-friendly, requires developer resources to get started.
• No visual dashboard for non-tech teams to manage messaging.
• Usage-based pricing can be confusing to calculate and budget.
• Higher total cost compared to more plug-and-play tools.

Free Trial Option

Yes, Twilio offers a free trial with limited credits to get started.

Pricing

• Pay-as-you-go model.
• WhatsApp message rates vary by region.
• WhatsApp conversation fees charged separately as per Meta’s pricing.

G2 Rating

4.2 out of 5

8. Verloop

Verloop.io is your AI-powered sidekick for delivering standout customer support on WhatsApp. Built for brands that care about customer experience, it helps you manage large-scale WhatsApp messaging with ease, automate responses, and run smooth marketing campaigns across channels. Whether you’re scaling support or streamlining engagement, Verloop.io makes it feel effortless.

Features

• Easily create and deploy AI-powered chatbots with a no-code bot builder.
• Manage customer conversations across WhatsApp, Instagram, Messenger, and your website from one unified dashboard.
• Enable live agent handoff for complex queries that need a human touch.
• Access real-time performance data through an advanced analytics dashboard.
• Support customers in 80+ languages with built-in multilingual capabilities.

Pros

• Super intuitive chatbot builder, great for non-tech teams.
• True omnichannel support with centralized conversation management.
• Customizable workflows to match your business operations.
• Smooth transition from bot to agent for better customer experiences.

Cons

No upfront pricing, you’ll need to talk to sales for a quote.

Some advanced features may require a bit of a learning curve at first.

Free Trial Option

Free trial info isn’t listed publicly.

Pricing

Custom pricing, available upon request.

G2 Rating

4.7 out of 5

9. Respond.io

Respond.io is a go-to platform for growing businesses that want to master sales, support, and marketing on WhatsApp, without the tech drama. Whether you're a small team or a large enterprise, it gives you everything you need to send bulk messages, build smart chatbots, and connect with your favorite business tools. The best part? It’s super user-friendly, so you can hit the ground running without a complicated setup.

Features

• Send bulk WhatsApp messages to both saved and unsaved contacts.
• Track campaign success and agent productivity with a real-time analytics dashboard.
• Build and launch no-code chatbots to automate replies and FAQs.
• Leverage a shared cloud-based team inbox to streamline internal team collaboration.
• Integrate smoothly with CRMs like Salesforce, HubSpot, and Zoho.

Pros

• Clean, user-friendly interface, great for non-technical teams.
• Quick CRM integrations to streamline workflows.
• Customer support is responsive and helpful.

Cons

• Some features take time to fully learn and implement.
• Conversation fees are billed separately, which can add up.
• Initial onboarding may require some technical assistance.

Free Trial Option

Yes, Respond.io offers a 7-day free trial.

Pricing

*WhatsApp conversation fees are billed separately.

​

G2 Rating

4.8 out of 5

10. Zixflow

Zixflow isn’t just about WhatsApp messaging, it’s a full-blown growth engine for your sales, marketing, and support teams. From lead generation to customer engagement, it helps you automate conversations, run targeted campaigns, and keep everything in sync with your CRM. With features like an omnichannel inbox, AI chatbots, and built-in sales automation, Zixflow makes it easy to turn chats into conversions, all from one streamlined platform.

Features

• Manage all your WhatsApp, SMS, email, and social messages from one smart dashboard.
• Automate customer support, lead generation, and follow-ups using AI-powered chatbots.
• Run large-scale WhatsApp campaigns for promotions, reminders, and alerts.
• Track real-time analytics on campaign results, team performance, and conversions.
• Nurture leads and close deals faster with built-in WhatsApp sales automation.
• Plug in your favorite CRMs and tools like HubSpot, Shopify, Zoho, and Salesforce.

Pros

• Comes loaded with sales and marketing automation features.
• Beginner-friendly with an intuitive interface.
• Supports omnichannel messaging, not just WhatsApp.
• Built-in CRM makes it easier to manage leads and pipelines.
• Flexible pricing for small teams and large enterprises alike.

Cons

• Advanced integrations are locked behind premium plans.
• May feel like overkill for businesses just starting with WhatsApp marketing.

Free Trial Option

Yes, Zixflow offers a free trial with limited feature access.

Pricing

​

G2 Rating

5 out of 5

11. Yellow.ai

Yellow.ai brings the power of AI to WhatsApp, making customer engagement smarter and more effortless, no tech wizardry required. Whether you're launching targeted campaigns, building intelligent chatbots, or digging into customer and team performance data, Yellow.ai helps you do it all with ease. It’s built to scale with your business, so whether you're just starting out or growing fast, this platform has your back.

Features

• Build advanced WhatsApp chatbots in minutes with an easy no-code builder.
• Manage WhatsApp and other channels through one unified team inbox.
• Reach customers across WhatsApp, SMS, and email with true omnichannel support.
• Connect seamlessly with tools like Salesforce, HubSpot, and Shopify.
• Access deep analytics to monitor chatbot performance, campaign results, and customer interactions.

Pros

• Super intuitive for non-tech users to launch automation.
• Supports rich integrations with top CRM and business tools.
• AI-powered personalization makes customer conversations more relevant.
• Multilingual capabilities make it ideal for global outreach.

Cons

• Pricing is higher for smaller teams.
• Requires occasional fine-tuning of chatbots to stay effective.
• Premium plans are needed to unlock full analytics capabilities.

Free Trial Option

Yes, Yellow.ai offers a free trial to test the platform.

Pricing

Custom pricing based on business size and messaging volume. Contact sales for details.

G2 Rating

4.4 out of 5

12. BotSpace

One of the top WhatsApp API solution providers in LATAM, BotSpace is perfect for businesses that want to streamline WhatsApp communication without diving into code. From automating FAQs to sending out broadcast messages and syncing with your existing tools, BotSpace keeps things simple, smart, and scalable. If you're looking to boost customer engagement and cut down on manual work, this no-fuss platform gets the job done.

Features

• Set up no-code chatbots in minutes to automate support and lead gen.
• Send bulk WhatsApp campaigns to saved and unsaved contacts.
• Track engagement and campaign performance through real-time analytics.
• Collaborate with your team using a shared team inbox.
• Easily integrate with tools like Shopify, HubSpot, and Zapier.

Pros

• No-code setup makes it super easy for non-tech teams.
• Pre-built integrations with popular CRMs and platforms.
• Flexible pricing that works well for growing businesses.

Cons

• Can get pricey with increased usage or message volumes.
• Support response times may vary based on traffic.

Free Trial Option

Yes, BotSpace offers a free trial to get started.

Pricing

*Additional WhatsApp conversation charges apply

G2 Rating

4.7 out of 5

13. Interakt

Interakt is built to cater small and mid-sized businesses in mind, making it super easy to manage sales, support, and marketing on WhatsApp, all from one place. Whether you're sending bulk broadcasts, automating replies, or syncing with your CRM, Interakt keeps everything simple and efficient. Best of all, there’s no coding involved, just plug, play, and start connecting.

Features

• Send bulk WhatsApp messages to both saved and unsaved contacts.
• Track campaigns and customer interactions with real-time analytics.
• Create no-code chatbots to handle FAQs and lead generation.
• Manage all customer chats from a unified, shared team inbox.
• Showcase product catalogues and accept payments right on WhatsApp.
• Integrate effortlessly with Shopify, HubSpot, Zoho, and other CRMs

Pros

• Easy to get started, even for non-tech users.
• Clean, user-friendly dashboard that’s great for daily ops.
• Strong integrations with leading eCommerce and CRM platforms.
• Solid automation tools to reduce manual tasks.

Cons

Customer support response times can be slow.

Advanced features might take some getting used to.

Free Trial Option

Yes, Interakt offers a free trial to explore the platform.

Pricing

*Additional conversation charges by WhatsApp apply.

​

G2 Rating

4.5 out of 5

14. Zoko

One of the top WhatsApp API solution Providers in Latin America, Zoko is built for eCommerce brands that want to turn WhatsApp into a high-performing sales and support channel. From recovering abandoned carts and showcasing products to managing orders and automating follow-ups, Zoko helps you boost conversions right inside the chat. It’s all about driving growth with less friction, and zero tech headaches.

Features

• Connect seamlessly with Shopify to manage products and orders right from WhatsApp.
• Automate key messages like order confirmations, delivery updates, and abandoned cart nudges.
• Recover lost sales with well-timed WhatsApp reminders.
• Build chatbots without writing a single line of code.
• Use a shared team inbox to handle customer chats smoothly.
• Send broadcast campaigns to saved and unsaved contacts.
• Track WhatsApp marketing performance with built-in analytics.

Pros

• Tailored for eCommerce, with powerful Shopify integration.
• Beginner-friendly dashboard with no tech skills needed.
• Efficient abandoned cart recovery to improve revenue.
• Highly rated customer support experience.

Cons

• No free trial, so testing the platform before purchase isn’t possible.
• Pricing includes hidden charges that may increase your overall costs.
• Best suited for eCommerce, which limits use cases for other industries.

Free Trial Option

No, Zoko does not offer a free trial.

Pricing

*Additional conversation charges apply

G2 Rating

4.5 out of 5

15. Kommo

Kommo brings the power of AI and CRM together, right inside WhatsApp. It’s designed to help you manage leads, nurture customer relationships, and automate sales conversations without needing any tech skills. Whether you're closing deals or keeping prospects engaged, Kommo makes the entire sales journey smooth, smart, and seriously efficient.

Features

• Centralize conversations from WhatsApp, Instagram, and more with a unified inbox.
• Build no-code chatbots to handle repetitive customer queries automatically.
• Use the visual sales pipeline to manage leads, orders, and follow-ups at a glance.
• Connect with Shopify and streamline your WhatsApp order management.
• Get real-time insights with performance and customer interaction analytics.

Pros

• Clean, intuitive interface ideal for non-tech teams.
• Built-in CRM tools keep sales and customer data organized.
• Visual pipeline makes it easy for sales teams to track progress.
• Affordable pricing that works well for scaling teams.

Cons

• Takes time to master some of the advanced tools.
• You’ll need to pay extra for premium features as your needs grow.
• Analytics aren't as deep or customizable as some larger platforms.

Free Trial Option

Yes, Kommo offers a free trial to explore the platform.

Pricing

G2 Rating

3.7 out of 5

16. Brevo

Formerly known as Sendinblue, Brevo is your all-in-one platform for managing customer conversations across WhatsApp, email, SMS, and more. One of the most popular WhatsApp API solution providers in Latin America Brevo is built id built for businesses that want everything in one place, no tech stress, no juggling tools. With its clean interface and powerful features, Brevo makes it easy to run campaigns, boost sales, and stay connected with customers, all from a single dashboard.

Features

• Send personalized WhatsApp broadcasts and campaigns with ease.
• Track message performance with real-time campaign analytics.
• Manage WhatsApp, email, and SMS from one clean, unified dashboard.
• Use the drag-and-drop workflow builder to automate customer journeys.
• Leverage the built-in CRM to segment and manage your audience.

Pros

• Simple, beginner-friendly platform for multichannel communication.
• Powerful automation tools for hyper-personalized messaging.
• CRM and campaign tools are neatly packed into one interface.
• Flexible pricing makes it a solid choice for growing teams.

Cons

• Free plan comes with daily message limits that may restrict scale.
• Customer support response time can vary during busy hours.
• Advanced analytics and features are gated behind higher-tier plans.

Free Trial Option

Yes, Brevo offers a free plan to get you started.

Pricing

​G2 Rating

4.5 out of 5

17. Callbell

Callbell keeps WhatsApp support simple and organized, just the way it should be. Built for teams that handle high volumes of customer chats, it brings all your conversations into one easy-to-use platform. Whether you're sending bulk messages, automating replies, or managing chats across multiple channels, Callbell helps your team stay on the same page, no tech skills required.

Features

• Centralized team inbox to manage WhatsApp, Facebook Messenger, Instagram, and Telegram in one place.
• Send bulk WhatsApp broadcasts to thousands of contacts easily.
• CRM integrations with tools like HubSpot and Salesforce for streamlined workflows.
• Real-time analytics dashboard to track customer interactions and message performance.
• Easy-to-embed chat widget to convert website visitors into WhatsApp conversations.

Pros

• Super simple setup, perfect for non-technical teams.
• Supports multichannel messaging beyond WhatsApp.
• Team collaboration is seamless with shared inbox and assignment tools.
• Customer support is fast and helpful during onboarding.

Cons

• Limited automation and chatbot features compared to others.
• Some users have experienced minor connectivity glitches.
• WhatsApp-specific tools aren’t as advanced as niche platforms.

Free Trial Option

Yes, Callbell offers a 7-day free trial.

Pricing

• Starts at €14 per user/month
• Custom plans available for larger teams or high-volume needs.

G2 Rating

4.7 out of 5

18. Plivo

Plivo is a solid pick for tech-savvy teams that want full control over their WhatsApp automation. With powerful APIs, smooth integrations, and flexible customization options, it’s built to help you scale conversations and streamline customer engagement exactly the way you need. If you're looking to build tailored workflows and automate WhatsApp at scale, Plivo gives you the tools to make it happen.

Features

• Send and receive WhatsApp messages programmatically using Plivo’s powerful APIs.
• Automate notifications, alerts, and campaigns with custom chatbot flows.
• Integrate easily with CRMs, support desks, or internal tools using flexible APIs.
• Track every message with real-time delivery and performance analytics.

Pros

• Built for developers with excellent API documentation and support.
• High reliability and deliverability for large-scale WhatsApp messaging.
• Strong integration capabilities for custom software setups.

Cons

• Not beginner-friendly, requires developer involvement for setup and scaling.
• Advanced automation features often need to be built from scratch.
• Pricing can be tricky to estimate due to usage-based billing.

Free Trial Option

Yes, Plivo provides a free trial with limited credits.

Pricing

• Pay-as-you-go model
• WhatsApp conversation charges apply as per Meta’s pricing.

G2 Rating

4.5 out of 5

19. Zendesk

If you’re already using Zendesk for customer support, adding WhatsApp to the mix is a no-brainer. With its official WhatsApp Business API integration, Zendesk lets you manage all your customer conversations from one place, no need to jump between tools. It’s built for teams that want to deliver fast, personalized support at scale while keeping everything neatly organized in the Zendesk ecosystem.

Features

• Manage WhatsApp chats alongside other channels in one unified team inbox.
• Set up no-code chatbots to handle FAQs and repetitive tasks.
• Leverage deep CRM integration to personalize every interaction.
• Get real-time reports and analytics to monitor team performance and customer satisfaction.
• Send timely alerts, updates, and campaigns via WhatsApp.

Pros

• Seamless experience if you're already part of the Zendesk ecosystem.
• Easy-to-use chatbot builder, even for non-tech folks.
• Enterprise-grade analytics and security.
• Great for scaling customer service with automation.

Cons

• Has a bit of a learning curve if you're new to Zendesk.
• Pricing might be heavy for smaller teams.
• Initial API setup can be slightly technical for first-timers.

Free Trial Option

Yes, Zendesk offers a free trial.

Pricing

Custom pricing available on request, depending on your setup and scale.

G2 Rating

4.3 out of 5

20. Cooby

Cooby is a game-changer for sales teams who live in WhatsApp. Instead of juggling tabs or copy-pasting chats into your CRM, Cooby brings everything together, right inside WhatsApp. It lets you sync conversations, track sales activity, and manage leads without breaking your flow. If you’re all about speed, organization, and closing deals faster, Cooby turns WhatsApp into your ultimate sales workspace.

Features

• Send bulk WhatsApp messages to saved and unsaved contacts instantly.
• Auto-sync WhatsApp chats with CRMs like HubSpot and Salesforce.
• Access customer info, notes, and chat history, all within WhatsApp.
• Track message activity, agent performance, and sales metrics in real-time.
• Use quick replies and templates to handle repetitive queries faster.
• Log every WhatsApp interaction for compliance and context.

Pros

• Eliminates manual copy-paste into your CRM, huge time saver.
• Boosts sales productivity with message tracking and insights.
• Simple, clean interface with zero learning curve.
• Keeps everyone aligned with shared chat visibility.

Cons

• No built-in support for voice or video calling.
• Scheduling features are limited and dependent on connectivity.
• Pricing might feel steep for smaller sales teams.

Free Trial Option

Yes, Cooby offers a free trial to explore before you commit.

Pricing

G2 Rating

4.5 out of 5

21. DelightChat

DelightChat is built for eCommerce brands that want to deliver top-notch support and run marketing campaigns. It brings WhatsApp, Instagram, and other channels into a single inbox, so you can handle customer conversations without the chaos. From answering queries to automating outreach, DelightChat helps small and mid-sized teams stay efficient, responsive, and totally stress-free.

Features

• Could-based team inbox to manage chats from WhatsApp, Instagram, Facebook Messenger, and more.
• Send bulk promotional WhatsApp broadcasts with ease.
• Automate common customer queries with simple chatbots.
• Seamless Shopify integration for order updates.
• Get real-time reports to measure ticket resolution and campaign performance.

Pros

• Super easy to set up, even for first-timers.
• Clean omnichannel inbox that keeps your customer support organized.
• Works smoothly with Shopify and other eCommerce tools.

Cons

• More support-focused, less geared toward full-funnel marketing.
• Chatbot features are basic compared to AI-powered competitors.
• Green Tick verification comes only with higher-tier plans.

Free Trial Option

Yes, DelightChat offers a free trial so you can try it out.

Pricing

*Additional WhatsApp conversation charges apply

G2 Rating

4.5 out of 5

22. Ameyo

Ameyo is a powerhouse platform built for enterprises that want to take their WhatsApp communication to the next level. With advanced automation, seamless CRM integrations, and AI-driven chatbots, it helps you handle customer interactions, boost sales, and run marketing campaigns, all in one place. Whether it’s scaling support or streamlining outreach, Ameyo gives you the tools to do it smarter and faster.

Features

• Send bulk WhatsApp campaigns to both saved and unsaved contacts.
• Track campaign performance and engagement with real-time analytics.
• Automate conversations using AI-powered WhatsApp chatbots.
• Manage multi-agent conversations with a shared team inbox.
• Integrate seamlessly with CRMs like Salesforce, HubSpot, and Zoho.

Pros

• Enterprise-grade security with end-to-end encryption.
• Advanced automation tools for smoother workflows.
• Supports multi-channel communication, not limited to WhatsApp.

Cons

• Setup requires some technical knowledge.
• Pricing may be steep for smaller teams.
• Customer support response time is slower than average.

Free Trial Option

No public details available on the free trial.

Pricing

• Custom pricing based on business needs and message volume.
• Meta’s WhatsApp conversation fees apply separately.

G2 Rating

4.3 out of 5

23. Sinch

Sinch is built for businesses that need serious scale and reliability when it comes to customer engagement. With its enterprise-grade infrastructure, it offers powerful WhatsApp automation, AI chatbots, and seamless omnichannel support, all designed to keep your customer conversations fast, smart, and on point. If you’re looking to engage thousands without missing a beat, Sinch has you covered.

Features

• Run WhatsApp, SMS, voice, RCS, and email campaigns from a single dashboard.
• Send bulk promotional messages and track campaign performance in real-time.
• Set up smart AI chatbots to automate orders, support, and FAQs.
• Launch personalized WhatsApp sales funnels for better conversions.
• Integrate easily with CRMs, eCommerce platforms, and business apps.
• Direct access to WhatsApp Business API with zero markup fees.

Pros

• Built to handle high-volume messaging at scale.
• Omnichannel communication across WhatsApp, SMS, email, and more.
• Top-tier security with GDPR and ISO certifications.
• AI automation tools reduce support workload and improve response times.
• Reliable message delivery backed by global carrier infrastructure.

Cons

• Requires technical setup—not ideal for beginners.
• Pricing isn’t public and depends on your usage and business needs.
• Support can be slower for smaller businesses.

Free Trial Option

Yes, Sinch offers a free trial so businesses can explore the platform.

Pricing

Custom pricing based on volume, features, and integrations. Contact Sinch for a tailored quote.

G2 Rating

3.8 out of 5

24. Engati

Engati is all about making WhatsApp work for you, not the other way around. It’s perfect for businesses that want to automate chats, run smooth marketing campaigns, and handle customer support without needing a developer on speed dial. Whether you're a startup or scaling fast, Engati keeps things simple, efficient, and personal, so you can focus on conversations that actually move the needle.

Features

• Build and deploy WhatsApp chatbots with a no-code chatbot builder.
• Send bulk WhatsApp broadcasts and connect with thousands of customers in a go.
• Manage conversations across WhatsApp, Messenger, Telegram, and more from one team inbox.
• Integrate with CRMs for smooth customer data management.
• Track chatbot performance and campaign results with advanced analytics.

Pros

• Great for non-technical users with an intuitive, clean interface.
• Strong automation tools to minimize manual work.
• Multichannel support helps businesses reach customers where they are.
• Support team is responsive and helpful during setup.

Cons

• Pricing may increase as usage grows or features expand.
• Limited chatbot customization compared to some competitors.
• Analytics dashboard could be more stable, users reported occasional glitches.

Free Trial Option

Yes, Engati provides a free trial to help you get started.

Pricing

*WhatsApp conversation charges may apply

​

G2 Rating

4.1 out of 5

25. Bird

Formerly known as MessageBird, Bird helps businesses cut through the noise and connect with customers on WhatsApp and beyond. Whether you're automating conversations, running marketing campaigns, or handling support, Bird brings all your channels into one clean, easy-to-use platform. No coding, no chaos, just smarter, faster communication across the board.

Features

• Send bulk WhatsApp broadcasts using intuitive messaging tools.
• Build automated workflows with a visual no-code flow builder.
• Manage conversations across WhatsApp, SMS, Instagram, and more with a shared team inbox.
• Track campaign and message performance in real time with detailed analytics.
• Integrate seamlessly with CRMs like Salesforce, HubSpot, and Zendesk.

Pros

• Clean, user-friendly interface that’s easy to navigate.
• Reliable message delivery with strong infrastructure.
• Supports multi-channel communication, not just WhatsApp.
• Helpful analytics to improve campaigns and engagement.

Cons

• Pricing can rise quickly as your message volume increases.
• Some users noted limited customization with integrations.
• Platform may feel overwhelming if you only need WhatsApp support.

Free Trial Option

No clear free trial mentioned on the website.

Pricing

• Starts at $45/month (for up to 3,000 contacts)
• Custom plans available for higher usage and advanced needs

*WhatsApp conversation charges may apply

G2 Rating

3.9 out of 5

Note: Pricing and G2 ratings of these WhatsApp API providers may change over time. For the most accurate and up-to-date information, please visit their official websites.

Top 10 Things to Consider Before Choosing a WhatsApp Marketing Platform

With so many WhatsApp API providers in Latin America (LATAM), picking the right one for your business can feel like finding a needle in a haystack. But don’t stress, we’ve broken it down into 10 key things you absolutely need to check before making your choice:

1. Is It an Official WhatsApp BSP?

Always start here! Make sure the provider is an official WhatsApp Business Solution Provider (BSP), not just a bulk message sender. This ensures your account stays compliant and gives you full access to WhatsApp’s legit features.

2. Features That Actually Matter

Look for the must-haves features, such as:

✔ Bulk broadcasts

✔ Team inbox

✔ No-code chatbot builder

✔ Automation workflows

✔ Analytics

✔ Multi-language support

✔ Custom workflows

The more it does, the less manual work for your team.

3. Easy Integrations with Your Existing Tools

Your WhatsApp platform should work smoothly with tools like:

• CRMs (HubSpot, Salesforce)
• Helpdesks
• CMS platforms
• eCommerce stores (Shopify, WooCommerce)

Pro tip: Check if they offer developer-friendly API docs for custom builds.

4. Data Privacy & Compliance

You're dealing with customer data, so security is non-negotiable. Make sure the provider follows GDPR, India’s IT Act, and offers solid encryption. Peace of mind = priceless.

5. Customization & Branding Options

Can you:

• Use branded message templates?
• Send personalized notifications?
• Customize campaigns easily?

If yes, that’s a green flag, it helps maintain brand consistency and boosts engagement.

6. Scalability Across Use Cases

Don’t get stuck with a one-trick pony! Choose a platform that can handle:

• Marketing campaigns
• Sales messaging
• Customer support
• Retargeting

All from one unified dashboard, so you’re future-ready as your business grows. Go for growth!

7. Smooth Onboarding & Setup

No one wants a messy rollout. Look for providers that offer:

✔ Free setup

✔ Guided demos

✔ Zero-code implementation

So even non-technical teams can hit the ground running.

8. Support That Has Your Back

Good support can make or break your experience. Things to check:

• Do they offer 24/7 live support?
• Are SLAs clearly defined?
• Do you get a dedicated account manager?
• Is there a help center or knowledge base?

Quick, reliable support makes all the difference.

Fast issue resolution = happy teams.

9. Transparent Pricing (No Hidden Surprises)

Understand how you’re being charged. Avoid surprises by understanding:

• Setup fees
• Conversation-based charges
• Monthly platform fees
• API access or markup costs

Ask for a clear breakdown before you commit. Make sure you know exactly what you're paying for before you sign anything.

10. Reputation & Real-World Results

Don’t just take their word for it. Look for:

✔ G2 or Capterra reviews

✔ Case studies

✔ Testimonials

Even better, request a free trial or live demo to test the platform yourself before signing up.

How to Evaluate the Best WhatsApp Business API Providers (In 5 Simple Steps)

With so many WhatsApp API providers on the market, finding the right one can feel like a maze. But don’t worry, we’ve broken it down into 5 simple steps to help you make a confident, well-informed choice.

1. Request a Live Demo & Hands-On Walkthrough

A demo isn’t just a sales pitch, it’s your chance to test drive the platform. Ask the provider to show you:

• The user interface
• Key features (chatbots, broadcasts, analytics)
• Integration options
• Automation workflows

Make sure it fits your specific use case and feels intuitive to use.

2. Compare Features Side-by-Side

Not all platforms offer the same tools. Build a quick comparison table to evaluate:

✔ Chatbot automation

✔ Bulk messaging

✔ Team inbox functionality

✔ CRM/eCommerce integrations

✔ Analytics & reporting

This makes it easy to spot what’s missing or what stands out.

3. Review Pricing & Watch for Hidden Costs

Pricing can vary a lot. Some providers charge flat monthly fees, while others add markup fees on top of WhatsApp’s standard rates. Look into:

• Conversation-based pricing
• Setup & onboarding fees
• API access costs
• Add-ons (like extra automation or team seats)

Ask for a clear pricing breakdown before you commit.

4. Check for Industry-Specific Case Studies

The best proof is real results. Look for:

• Testimonials from similar businesses
• Case studies in your industry
• Metrics showing improved engagement, conversion, or support

A provider that’s already helped businesses like yours is a safer bet.

5. Start Small—Then Scale

Instead of diving into a large plan right away, begin with a small-volume or trial plan. Use this to evaluate:

✔ Message delivery rates

✔ Ease of use

✔ Customer support responsiveness

✔ Integration reliability

Once you're confident, you can scale up without regrets.

How to Get YCloud?

Kindly click on the Below Banner to book a FREE DEMO and learn more about our product offering, features and pricing plans.

Built with AI at its core, YCloud is the ultimate WhatsApp marketing and automation solution, giving you everything you need in one powerful platform.

Now market, sell, support, and scale your business by 10X with YCloud!

👉 Get Your Free DEMO Now 👈

Wrapping Up!

Let’s be real...!

Choosing a WhatsApp API provider in LATAM isn’t about picking the flashiest dashboard or the one with the loudest promises. It’s about finding your perfect match, a platform that fits your workflows, speaks your tech language (or doesn’t require one), and actually helps you drive results.

Whether you're a fast-moving startup, a growing eCommerce brand, or an enterprise juggling millions of messages, there’s a solution here that’s got your back.

So don’t rush the decision!

Demo it!

Test it!

Compare it!

Break it (not literally)!

And when it feels right, go all in!

Because in a region where WhatsApp isn’t just an app but a way of life, your customer conversations deserve nothing but the best!

Now go forth, choose wisely, and turn every message into magic. 💬✨

Suggested Read:

​Top 50 WhatsApp API and WhatsApp Chatbot Providers in India - 2025 Edition​

Case Studies:

​How AdaKami Achieved a 30% Cost Reduction and 15% Faster Debt Recollection with WhatsApp​

​How Urbanic and Savana Collected 58K+ Reviews with YCloud’s WhatsApp Automation​

How CHAGEE Achieved a 20% Sales Boost and 30% Faster Order Pickup with YCloud