Many businesses often find that their WhatsApp accounts are suddenly banned shortly after registration, even without sending any messages. YCloud, as an official WhatsApp Business Solution Provider (BSP), frequently encounters this pain point when integrating with numerous corporate clients. The sudden banning of newly registered accounts is a significant challenge faced by many enterprises. When accounts are banned, businesses often struggle to find solutions, severely impacting their efficiency in using WhatsApp for message delivery. This article aims to help the majority of business usersunderstand WhatsApp blocking reasons, how to discover the reason for being blocked and fix the issue based on the reason.
Additionally, if you would like to learn more about the preparations needed before integrating with the WhatsApp Business API, you can refer to:WhatsApp Business Policy: What you need to know before you start using it?
Reasons for WhatsApp Account Blocked
Sending mass marketing messages
Enterprises send a large amount of marketing information to users, affecting users' experience and satisfaction with the enterprise. This can lead to dissatisfaction, complaints, or blocking of the marketing messages sent by the enterprise. An increase in complaint rates can result in WhatsApp account suspension.
Violation of WhatsApp Business Policy
WhatsApp does not acceptthe following goods or servicesUse the WhatsApp API to sell, exchange, and promote:
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Firearms
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Alcohol and tobacco
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Drugs, whether prescription, recreational, or otherwise
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Medical and healthcare products
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Endangered species (wildlife and plants)
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Live non-endangered animals excluding livestock
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Hazardous goods and materials
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Real, virtual, or fake currency, including ICOs and binary options
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Body parts or fluids
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Business models, goods, items, or services that we determine may be or are fraudulent, misleading, offensive, or deceptive, or may be or are exploitative, inappropriate, or exert undue pressure on targeted groups
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Real-money gambling
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Adult products and services
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Dating Services
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Multi-level marketing
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Payday loans, paycheck advances, peer-to-peer lending, debt collection, and bail bonds
Facebook Account Restricted
Facebook account is prerequisite for creating WhatsApp Business API account.
It is important to emphasize that purchased Facebook accounts are extremely vulnerable to being blocked, and once blocked, the probability of getting your account back is almost zero. It is recommended to use your own "old account" or the "old account" of another colleague, but if you don't have one, you can create a new one and use it actively for a few days to get it trusted by Facebook.
WhatsApp blocking unblocking process
Many enterprises, upon being suspended, often discover that their operations actually comply with WhatsApp's business policies. Nevertheless, the reason for the suspension still states that it's due to violate WhatsApp's business policies.
When you find that you are registering your WhatsApp account with a red error or your WhatsApp account is registered but you can't send messages, pleaseclick on this linkto check your account for problems.
1. Check if your Facebook personal account is restricted
1.1 Go to your Business Manager homepage and click View my accounts.
1.2 Check if your Facebook account is restricted, if so, click on your restricted Facebook account to appeal.
1.3 Click on Start Verification to file a complaint
1.4 Click to send a verification e-mail to the verification e-mail address and complete the verification.
1.5 Complete submission and wait for review
2. Check if your WhatsApp API account is restricted
2.1 Find the BM where your WhatsApp API account is located and click into your Business account.
2.2 Go to the homepage of your Business account and scroll down to the bottom, if your WhatsApp account is restricted, "Account disabled" will appear. Click on it to go to the appeal page.
2.3 Enter the appeal page, follow the instructions on the page, choose to upload relevant materials and submit the appeal.
2.4 WhatsApp Complaint Phrases
Note: Copy is for reference only and subject to change.
Dear Meta Support Team.
I am writing to appeal the recent ban on our WhatsApp API account, ID []. We believe that this was a misunderstanding.
[Abbreviated business description]
We have carefully reviewed Meta's terms of acceptable use and we believe that we have not violated any of them. We only send approved template messages that have been reviewed and approved by WhatsApp.
We are very concerned about the ban on our account, as it is essential for us to communicate with our customers and provide them with the support they need. We kindly request that you reconsider your decision and unban our account. kindly request that you reconsider your decision and unban our account.
We are committed to following Meta's terms of service and we will take all necessary steps to ensure that we do not violate them in the future. Please also check our website in case you need to know more about us.
Thank you for your time and consideration.
Sincerely.
[Name]
[team name]
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