Imagine if you, as a customer, always encountered these questions when asking product questions online? Long wait for customer service response; Need to repeat their questions many times in the flow of different customer service sits; Autoresponder robots can't replace manual labor to solve the real problem. Good customer service is a key influencer in achieving business conversion. Survey results show that 86% of people believe that good customer service converts one-time customers...

WhatsApp is currently the most widely used and used instant messaging software in the world, having reached 2.78 billion users in 2024 and is on track to reach 3.14 billion in 2025. Since acquiring WhatsApp in 2014 for a whopping $19 billion, Meta (formerly Facebook) has been actively exploring and maximizing WhatsApp's business value, such as launching a business for mid...

It is particularly important for companies to maintain a constant connection with their customers in today's competitive marketplace. In 2018, Meta launched the WhatsApp Business Platform for WhatsApp to help medium and large enterprises access the WhatsApp Business API through Meta's officially designated business solution provider on the world's most popular instant messaging...

Brand image plays a decisive role in the business development of an organization. In the actual process of business rollout, many enterprises are struggling to know how to present a more intuitively acceptable and credible brand image on WhatsApp. The key to improving the credibility of enterprises lies in the certification of third-party organizations, so for WhatsApp Business accounts, is there an official certification path that can solve such troubles for enterprises?