Pricing, flexibility and functionality are key factors when choosing a WhatsApp API service provider. While both WATI and YCloud can help businesses leverage WhatsApp for customer support and marketing, YCloud is superior in terms of cost-effectiveness, scalability, and advanced customization options. Here are the reasons to choose YCloud. Fee-based model: YCloud vs. WAT...

Inbox Message Translation Business scenarios for different language users? Customer service and users don't speak the same language? If you have foreign customers but only local customer service, Inbox message translation function will solve the above problems for you, save the trouble of pasting the original translation back and forth, and greatly improve the efficiency of customer service response. We will provide convenient online instant translation function through the following aspects, and each agent can set it according to his/her specific needs in the personal preference: ...

Meta's Calling API is live! This new feature will allow businesses to open more direct conversations with customers using WhatsApp voice. Customers can seamlessly escalate from chat to voice without leaving WhatsApp. What value can the Calling feature bring to you? Enhance the customer support experience on WhatsApp Allow your customers to call you by clicking on the "...

WhatsApp has played an important role as a communication tool in the expansion of overseas business. While traditional 1v1 communication can establish a good customer connection, if companies want to have higher communication efficiency and lower labor costs, they need to use automated marketing tools to improve their overall customer communication and technical service capabilities. Research shows that more than 75% companies have improved ROI within a year of deploying a marketing automation platform. yCloud provides a wide...